Staff

Cesar Caceres

Cesar Caceres

Senior Sales
42 Reviews
View Bio
Luis Dominguez

Luis Dominguez

Finance Manager
29 Reviews
View Bio
Herbert Cabrera

Herbert Cabrera

Sales and Leasing Consultant
14 Reviews
View Bio
Jesus Hernandez

Jesus Hernandez

Sales Associate
12 Reviews
View Bio
Vicentina Gonzalez

Vicentina Gonzalez

Internet Sales Manager
8 Reviews
View Bio
Ali Bohorquez

Ali Bohorquez

Sales Advisor
4 Reviews
View Bio
Paulo Ramirez

Paulo Ramirez

Sales Advisor
3 Reviews
View Bio
Luis Borges

Luis Borges

Service Tech
2 Reviews
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Shawn Powell

Shawn Powell

Service Director
2 Reviews
View Bio
Josue Cruz

Josue Cruz

BDC Agent
1 Review
View Bio
Mark Diaz

Mark Diaz

Sales Manager
1 Review
View Bio
Adrian Garcia

Adrian Garcia

Sales Advisor
1 Review
View Bio
Barbara Moreno

Barbara Moreno

Guest Experience Manager
1 Review
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Yamila Rodriguez

Yamila Rodriguez

Finance Administrator
1 Review
View Bio
Milena Romero

Milena Romero

Sales Advisor
1 Review
View Bio
Lazaro Camejo

Lazaro Camejo

Service Porter
View Bio
Fabian Cohen

Fabian Cohen

Internet Sales Manager/ Guest Experience Manager
View Bio
Roberto De La Barca

Roberto De La Barca

Service Tech
View Bio
Raudel Fuentes

Raudel Fuentes

Shipping & Receiving
View Bio
Raul Fuentes

Raul Fuentes

Parts Driver
View Bio
Nicole Garcia

Nicole Garcia

BDC Agent
View Bio
Bernardo Gonzalez

Bernardo Gonzalez

Quick Lube Tech
View Bio
Humberto Hernandez Sieza

Humberto Hernandez Sieza

Service Advisor
View Bio
Ann Marie Jagdeo

Ann Marie Jagdeo

Accounting
View Bio
Yamil Massu

Yamil Massu

Sales Advisor
View Bio
Rafael Ortiz

Rafael Ortiz

Sales Advisor
View Bio
Joshua Pallo

Joshua Pallo

Service Advisor
View Bio
Ralph Perkins

Ralph Perkins

Vice President of Operations
View Bio
Rick Pinero

Rick Pinero

Parts Director
View Bio
Naibi Ramos

Naibi Ramos

Wholesale Parts Manager
View Bio
Luis Remiro

Luis Remiro

Parts Driver
View Bio
Jorge Rodriguez

Jorge Rodriguez

Inventory and Control Manager
View Bio
Yuliet Rojas

Yuliet Rojas

Accounting
View Bio
Manny Roman

Manny Roman

Parts Counter
View Bio
Ivette Ruiz

Ivette Ruiz

Comptroller
View Bio
Sayma Serpas

Sayma Serpas

Human Resources
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Debbie Woolf

Debbie Woolf

Office Administrator
View Bio
Cesar Caceres

Cesar Caceres

Senior Sales
Recent Reviews

Nov 26, 2019

Dealership Rating
Employee Rating

Cesar Caseres was super excellent and tremendous help and...

Cesar Caseres was super excellent and tremendous help and very nice and explained every detail. Mr Caceres went out of his way for my family. Thank you

Nov 26, 2019

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He’s the worse sales person when it comes to issues after...

He’s the worse sales person when it comes to issues after contract is signed , he only worries about his incentives and god reviews but when it comes to issues after the aftermath he’s ghost , he will not returned call not resolves problems unless is about his good 5 stars so he gets his bonus , from the owners to the sales person they can care Lee about you . I will never renew my lease here ever specially with Cesar .

Aug 28, 2019

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Lousy experience

Always problems with mechanics, real bad service with regards to customer treatment and disregard for customers. Have. Been here three times for the same problem.

Jun 02, 2019

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César Caceres

Excellent attention, helps the Customer‘s requirements, Quickly in the purchase processes, my Husband and I have bought several cars and Everything has gone excellent, last purchase May 11 2019 Santa Fe, thanks for everything we recommend it. Fabiola salas

Jan 11, 2019

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Would give 10 stars if I could

Seamless and professional. Thank you Paul for helping me and my family. Time is of the essence for someone like me who travels often and makes the best of what time I get to spend with my family when I am home. I went to buy a car for my daughter and Paul had me out in no time. BEST deals in town. Will be sure to come back for my mother, truly unbeatable deals and the best customer service.

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Luis Dominguez

Luis Dominguez

Finance Manager
Dealership Experience 7 years 5 months
Industry Experience 8 years 8 months
Recent Reviews

Jul 05, 2021

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Employee Rating

Zero star. He added VIN Etching without your...

Zero star. He added VIN Etching without your authorization, bad

Mar 31, 2020

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Employee Rating

Excellent experience

We had a great purchase experience with Luis, he was courteous and took the time to explain all details of our lease, answered our questions. Verry happy with the deal we got and will definitely do business again with Kendall Hyundai. Thank you Luis.D

Jul 25, 2019

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Going the extra mile

Luis took the time to show me the vehicles in stock and let me test drive all the models I was interested in. He was professional and courteous all through the process. No pressure. Very knowledgeable. I returned 2 days later to complete my leasing of a Genesis. Luis came in on his day off to accommodate me. The Finance Manager, Malik Madatalik had all the paperwork ready-no waiting. Total efficiency and respect by Luis and Malik for my time and all aspects of our negotiations. The floor mats were not available when I picked up the car, and Luis brought them to me at my job the next day. I highly recommend Luis as a salesperson and Malik is the bonus.

Jul 10, 2019

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Employee Rating

Luis E. Dominguez *****

As a retired senior I have been purchasing my cars for many years, and it had always been one of my pet peeves in life due to the inordinate amount of time most dealers make you loose while playing their sales games and trying to squeeze every cent they can from the deal…..!!! Well, my last three cars were a breath of fresh air; I purchased every one of them from Kendall Hyundai with the help of Luis E. Dominguez in sales. Each transaction was straight forward, they took less than two hours to complete, and there was a cordial and professional demeanor to the whole encounter. As I mentioned my transaction last Thursday will be my third Hyundai; I’ve owned a Genesis, a Santa-Fe, and I just bought a Palisade. They were all great cars, a pleasure to drive and with the help of Luis and his team I have been very pleasantly attended and treated as a valued customer. If you want to buy a Hyundai I recommend you visit Kendall Hyundai – 15895 South Dixie Highway, Miami Fla. 33157 and ask for Luis E. Dominguez……!!!

Jun 19, 2019

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Good staff and dealership

Luis Dominguez was very helpful and informative to work with When I selected the g70 and honest in describing the vehicle and the leasing process.

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Herbert Cabrera

Herbert Cabrera

Sales and Leasing Consultant
Recent Reviews

Aug 09, 2021

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Employee Rating

I leased a car, they said the GAP insurance was included...

I leased a car, they said the GAP insurance was included and now the bank said is not true. I think I was ripped off.

Nov 19, 2019

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excellent

It was a pleasure do business with Kendall Hyundai and special thanks to Herbert Cabrera. this is my second purchase there and definitely I'll continue doing business with Kendall Hyundai. If you are looking for a great sales person ask for Herbert Cabrera

Jan 08, 2019

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The Best Car Buying Experience Ever!

First of all, I would like to commend both Adonis Jimenez and Herbert Cabrera (who assisted Adonis throughout the process) for their professionalism and friendly style. They both made the car buying experience very quick and easy. One of the things that I enjoyed the most is that all the negotiations were conducted over the phone/text messages, therefore it wasn't until we agreed on the number that Adonis asked me to come over the dealer to select other features of the car. To my surprise, when I arrived at the dealer almost all the paper work had already been done, therefore we could dedicate a good amount of time between conducting a test drive and examining all the exciting features that came with the vehicle. Adonis was recommended by a friend and I I would definitely recommend Adonis as a sales person for anyone.

Dec 03, 2017

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Employee Rating

Excellent service

The manager and the salesperson gave me an outstanding service, and I am really happy whit the service from the dealer. I will continue being a customer from this dealer

Dec 01, 2017

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Employee Rating

Excelente compra lo mejor de lo mejor

Son maravillosos profesionales disfruto ir a Kendall hyundai no es el primer vehiculo que compro alli y siempre espero lo mejor de ellos , nunca me decepcionan.

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Jesus Hernandez

Jesus Hernandez

Sales Associate
Recent Reviews

Apr 02, 2022

Dealership Rating
Employee Rating

Do not buy a car from Kendall Hyundai.

Do not buy a car from Kendall Hyundai. I’m about to take legal action against this dealership. Drove down from Atlanta to purchase a 2018 Genesis. They purposefully titled the vehicle wrong, didn’t give me a drive out tag, and now I have a vehicle I can’t drive. The worst part of the situation is I’ve been calling for 2 months and nobody has returned my call.

Oct 22, 2021

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Employee Rating

The absolute best. Honest, down to earth, courteous,...

The absolute best. Honest, down to earth, courteous, generous with his time, promptly replies to all queries...a truly genuine person who just happens to be the best Sales Professional I've ever worked with...bar none. Thank you Jay Warren M.

Oct 17, 2021

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Employee Rating

Jesus Hernandez was wonderful! He took very good care of...

Jesus Hernandez was wonderful! He took very good care of us and got me the car at the price I wanted. I will definitely work with his and this dealership again.

Sep 27, 2021

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Employee Rating

Great experience quick and fast delivery. Jesús got all...

Great experience quick and fast delivery. Jesús got all my information over the phone and got me Pre-approved before I even walk through the door . My car was clean, and ready to go when I got there . Highly recommend Jesus. Everything was exactly as he advised me over the phone. It was such a pleasure that I am recommending my daughter.

Jul 15, 2021

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I can honestly ONLY say nice things about Jesus. I had...

I can honestly ONLY say nice things about Jesus. I had gone in to switch my car, 2017 Santa Fe. At first, a different seller approached us, he was not working with my budget and what I wanted. Disappointed, we were waiting as they were also checking my car in the service department. Jesus, approached my husband and I just to ask if we were able to find my dream car. As soon as we said no, he said no worries, wait for me. He worked with me, he did not give up on what I wanted and of course, my budget. He was able to get me my dream car. I have nothing but amazing things to say about Jesus. He waited for me until after 7:00 pm for me to arrive, he never pressured me to lease the car, nor made me feel like I couldn’t afford my dreams. Thank you Jesus, now I am as happy as I can be with my new 2022 lease. Will definitely go back to him, once it’s time to return this car.

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Vicentina Gonzalez

Vicentina Gonzalez

Internet Sales Manager
Dealership Experience 4 years 3 months
Recent Reviews

Dec 21, 2021

Dealership Rating
Employee Rating

Worst car purchase experience ever. I bought a car from...

Worst car purchase experience ever. I bought a car from them. They sent the wrong contract to financing. No one at the dealer is responsible. They want me to solve the problem over the phone that no one answers. .

Jul 18, 2020

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Personalized Customer Care

Personnel go out of their way to ensure you leave every single time out of their dealership with a smile and fully satisfied with the service rendered. Top of the line customer care!

Apr 26, 2020

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I had the best car buying experience at Kendall Hyundai...

I had the best car buying experience at Kendall Hyundai Vicentina Gonzalez definitely made the difference. She delivered an outstanding customer service. I will continue to service and purchase my vehicles at this dealership. Thank you.

Apr 24, 2020

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Honestly the best, excellent attention highly...

Honestly the best, excellent attention highly recommended, ask for her Vicentina Gonzalez, she understands and finds the best way to help you find the car you need.

Apr 24, 2020

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Me encantó la atención y la actitud de esta chica, fue...

Me encantó la atención y la actitud de esta chica, fue muy amable, muy paciente y muy servicial. todos deberían atender como ella. gracias vicentina ...

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Ali Bohorquez

Ali Bohorquez

Sales Advisor
Recent Reviews

Nov 04, 2020

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Employee Rating

Ali listened to my needs and helped me to find the best...

Ali listened to my needs and helped me to find the best option. I did not feel pressured and he made it a pleasant experience.

Oct 17, 2020

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Para mi fue una muy buena experiencia, me dedicaron todo...

Para mi fue una muy buena experiencia, me dedicaron todo el tiempo que necesite y el Vendedor fue muy amable en todo momento, a demás con mucha paciencia

Oct 13, 2020

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Lo catalogo como buen vendedor, tiene dominio y...

Lo catalogo como buen vendedor, tiene dominio y conocimiento de su trabajo. Ayuda en la toma de decisión. Buen trato y agradable trato, lo recomiendo.

Oct 10, 2020

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Ali offers excellent customer service, I look for...

Ali offers excellent customer service, I look for alternatives to cover all the expectations I had at the time of purchase, he was interested in making me feel comfortable with the purchase and have a pleasant experience, I highly recommend

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Paulo Ramirez

Paulo Ramirez

Sales Advisor
Recent Reviews

Feb 20, 2022

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Employee Rating

Customer service is not Mr Ramirez forte.

Customer service is not Mr Ramirez forte. We went in to the dealer interested in leasing an Elantra. Nobody greeted us at entry until we saw Mr Ramirez. We inquired on the availability of a hybrid Elantra and we were immediately told by Mr Ramirez that we had arrived a day late because he had sold 10 of them the day before. At that point we were basically ready to leave but he told us to sit that he would see what he could do. Although his initial attitude was a bit rude, we agreed. What a mistake that was. Mr Ramirez while making inquiries, proceeded to question my heritage based on a supposed accent in my speaking in comparison to my sons. Then he question if in fact I was the father of my son who was next to me. Spoke poorly of the owner of the dealership calling him cheap and would not buy back cars at a good price and that I should to go to carmax. He then took a personal call, had us listening into it and then once he was done asked for my name. Once I gave him my name he took an issue with my last name. I guess my last name didn't match his prejudice of me and my son. At that point I decided it was best to leave. I have never encountered a salesperson so antagonistic and rude as Mr Ramirez. If you are looking for a pleasant customer service experience, stay away from this dealer.

Aug 24, 2020

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Paulo Ramirez went above and beyond to help me get into...

Paulo Ramirez went above and beyond to help me get into my new car at a great price. He's professional, fast working, friendly and made dreaded car shopping fun. I highly recommend working with him. You definitely won't be disappointed.

Jun 22, 2020

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We just visited this place, we fall with this Salesman. I...

We just visited this place, we fall with this Salesman. I pretend to see the possibility to buy a new car but no sure at this point what to pick. He was arrogant and disrespectful at the end. Never back again to this place. He represents the dealer and I am a customer.

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Luis Borges

Luis Borges

Service Tech
Recent Reviews

Mar 30, 2022

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The Cars are good but the service is just awful.

The Cars are good but the service is just awful. Don't buy your car from there.

Mar 17, 2022

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Kendall Hyundai has been nothing but a disappointment for

Kendall Hyundai has been nothing but a disappointment for the years I have been using them to service a car that was purchased there. The last example is typical: I scheduled a pickup service for today and received a text that online "check in" is now available. Clicked on the link and got the screen: Unavailable, contact us directly. Called the numbers they provided and there was no answer for hours. So, bottom line: no service + waste of time trying to contact a place that is obviously not interested in providing even the minimal customer service. Previous experiences were similarly bad, and my advice would be to stay away from this place. To Kendall Hyundai I would suggest to put up a large sign saying "WE DON'T CARE", so people could be warned in advance to take their business elsewhere

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Shawn Powell

Shawn Powell

Service Director
Recent Reviews

Mar 30, 2022

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The Cars are good but the service is just awful.

The Cars are good but the service is just awful. Don't buy your car from there.

Feb 09, 2021

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Mr. Shawn Powell is a knowledgeable professional Service...

Mr. Shawn Powell is a knowledgeable professional Service Director who understands how to engage in proper public relations with customers and their issues. Very impressive.

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Josue Cruz

Josue Cruz

BDC Agent
Recent Reviews

May 01, 2022

Dealership Rating
Employee Rating

PLEASE READ**** THIS IS WHY YOU SHOULD GO TO KENDALL

PLEASE READ**** THIS IS WHY YOU SHOULD GO TO KENDALL HYUNDAI BEFORE ANY OTHER HYUNDAI.... On April 30, 2022 I went with the family to purchase a vehicle at Doral Hyundai and was interested on purchasing a Venue SE/SEL or KONA SE/SEL. Their selection was pretty slim and their salesman weren't able to advise exactly what was in inventory, so we had to take a ride through the lot to verify what truly was on hand. When we got back to the desk none of the inventory the salesman showed us worked out for us. It was 11:30AM and as we told the salesman that we would try back another day. The salesman spoke to his manager, Edwin Barrantes to see how they can salvage a possible sale and was told to take "$500 off of any of the vehicles we had been interested in" during our ride in the lot. We stated we had to keep looking around because the colors that we saw didn't work and most of what was available was Limited edition not an SE or SEL. After walking outside, we took a walk through the opposite side of the lot to continue reviewing their inventory without a salesman and to talk among the family. After further discussion we decided to settle on one of the vehicles they had available a grey KONA. When we walk back inside Edwin advised the "$500 manager discount was off the table" I insisted that how could that be it had only been 10 Minutes. After we continued to talk he simply refused with a smile and then as I walked away he laughed at me with another manager. I felt disrespected and humiliated that a Doral Hyundai employee at his level instead of leading by example would be so careless but to laugh at a customer that he refused to honor a deal that had been presented 10 minutes prior. I asked for his name and business card and they continued to laugh and be disrespectful. Since I was ready to buy a car they don't realize they could've honored the $500 and inflated the MSRP of the vehicle and fooled me to believing I was getting the $500 and they still would have gotten the sale, but to refuse to honor a discount that was given 10 minutes prior and then be disrespectful about it at a managerial level is unacceptable and I firmly believe it should be called out because no customer should ever feel that way. After leaving Doral Hyundai I went to Kendall Hyundai and purchased KONA SE with Sales Advisor Milena Romero. We had a stress-free sale and was even catered to like we were at a 5 Star Restaurant; (Offered Coffee and Water, greeted by all employees, and a great comfortable lobby to sit and discuss with the family. During the sale Mark Diaz greeted us and congratulated us on the sale. We felt accepted at Kendall Hyundai. I even shared my feedback with some of the employees so they could understand that great customer service pays off and in this day of age you don't find much of it due to lack of employee's or unhappy salaries; but I tell you what the customer service and professionalism from all the employees at Kendall Hyundai was very well recognized and they should be grateful for it. Thank you Milena Romero and Mark Diaz for a wonderful experience at Kendall Hyundai and a great deal on our Hyundai Kona. Look forward to visiting you every time service is due. Wish I would've gone to Kendall of Hyundai first, but now I know better!

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Mark Diaz

Mark Diaz

Sales Manager
Dealership Experience 3 years
Industry Experience 20 years 11 months
I love to go above and beyond to keep my customers satisfied. I always treat you like I want to be treated as a consumer.
Recent Reviews

May 01, 2022

Dealership Rating
Employee Rating

PLEASE READ**** THIS IS WHY YOU SHOULD GO TO KENDALL

PLEASE READ**** THIS IS WHY YOU SHOULD GO TO KENDALL HYUNDAI BEFORE ANY OTHER HYUNDAI.... On April 30, 2022 I went with the family to purchase a vehicle at Doral Hyundai and was interested on purchasing a Venue SE/SEL or KONA SE/SEL. Their selection was pretty slim and their salesman weren't able to advise exactly what was in inventory, so we had to take a ride through the lot to verify what truly was on hand. When we got back to the desk none of the inventory the salesman showed us worked out for us. It was 11:30AM and as we told the salesman that we would try back another day. The salesman spoke to his manager, Edwin Barrantes to see how they can salvage a possible sale and was told to take "$500 off of any of the vehicles we had been interested in" during our ride in the lot. We stated we had to keep looking around because the colors that we saw didn't work and most of what was available was Limited edition not an SE or SEL. After walking outside, we took a walk through the opposite side of the lot to continue reviewing their inventory without a salesman and to talk among the family. After further discussion we decided to settle on one of the vehicles they had available a grey KONA. When we walk back inside Edwin advised the "$500 manager discount was off the table" I insisted that how could that be it had only been 10 Minutes. After we continued to talk he simply refused with a smile and then as I walked away he laughed at me with another manager. I felt disrespected and humiliated that a Doral Hyundai employee at his level instead of leading by example would be so careless but to laugh at a customer that he refused to honor a deal that had been presented 10 minutes prior. I asked for his name and business card and they continued to laugh and be disrespectful. Since I was ready to buy a car they don't realize they could've honored the $500 and inflated the MSRP of the vehicle and fooled me to believing I was getting the $500 and they still would have gotten the sale, but to refuse to honor a discount that was given 10 minutes prior and then be disrespectful about it at a managerial level is unacceptable and I firmly believe it should be called out because no customer should ever feel that way. After leaving Doral Hyundai I went to Kendall Hyundai and purchased KONA SE with Sales Advisor Milena Romero. We had a stress-free sale and was even catered to like we were at a 5 Star Restaurant; (Offered Coffee and Water, greeted by all employees, and a great comfortable lobby to sit and discuss with the family. During the sale Mark Diaz greeted us and congratulated us on the sale. We felt accepted at Kendall Hyundai. I even shared my feedback with some of the employees so they could understand that great customer service pays off and in this day of age you don't find much of it due to lack of employee's or unhappy salaries; but I tell you what the customer service and professionalism from all the employees at Kendall Hyundai was very well recognized and they should be grateful for it. Thank you Milena Romero and Mark Diaz for a wonderful experience at Kendall Hyundai and a great deal on our Hyundai Kona. Look forward to visiting you every time service is due. Wish I would've gone to Kendall of Hyundai first, but now I know better!

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Adrian Garcia

Adrian Garcia

Sales Advisor
Recent Reviews

Aug 02, 2020

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Employee Rating

One star is too much for the service they offer. Truly...

One star is too much for the service they offer. Truly the worst of the worst. A few months ago I bought a Hyundai Accent and they sold it to me with the damaged air, the next day I went and they told me that they would take care of fixing it. To summarize I went several times and they made me wait all day and then lie to myself again and again. The seller Adrián Garcia lied to me many times and also the mechanic Mario. The truth is that a lack of respect like these people deceives the clients. Please be careful with this dealer

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Barbara Moreno

Barbara Moreno

Guest Experience Manager
Dealership Experience 1 years 5 months
Industry Experience 1 years 5 months
Recent Reviews

May 04, 2022

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Employee Rating

Purchased a brfand new car in July of 2021.

Purchased a brfand new car in July of 2021. The car was exactly what we wanted, but the transaction customer service was exactly what we DID NOT want. Everything from the paper work to the three and a half hours we had to wait to pay cash for a car. We flew down to Miami and stayed over night in a hotel and then had to take a cab to the dealership and waited and waited and waited and waited to get our new cr and then leave. They didn't even think to pick us up at the hotel, to wash the car, to fill it up with gas or to even offer us some water (we asked for water). So bad....so bad. Can't proove anything at all, but it did seem that there were other deals going down in the showroom that were not related to selling of cars.

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Yamila Rodriguez

Yamila Rodriguez

Finance Administrator
Recent Reviews

Apr 01, 2021

Dealership Rating
Employee Rating

I highly recommend Yamila Rodriguez if you need to know...

I highly recommend Yamila Rodriguez if you need to know and understand your financing information. She is a knowledgeable professional and will help you to resolve any problems. Thank you so much for your help Yamila, I had 4 months trying to resolve a problem with my new car and I had spoken with several workers from the dealer and it was a time loss. I hope all of them could learn from you how to treat their customers.

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Milena Romero

Milena Romero

Sales Advisor
Recent Reviews

May 01, 2022

Dealership Rating
Employee Rating

PLEASE READ**** THIS IS WHY YOU SHOULD GO TO KENDALL

PLEASE READ**** THIS IS WHY YOU SHOULD GO TO KENDALL HYUNDAI BEFORE ANY OTHER HYUNDAI.... On April 30, 2022 I went with the family to purchase a vehicle at Doral Hyundai and was interested on purchasing a Venue SE/SEL or KONA SE/SEL. Their selection was pretty slim and their salesman weren't able to advise exactly what was in inventory, so we had to take a ride through the lot to verify what truly was on hand. When we got back to the desk none of the inventory the salesman showed us worked out for us. It was 11:30AM and as we told the salesman that we would try back another day. The salesman spoke to his manager, Edwin Barrantes to see how they can salvage a possible sale and was told to take "$500 off of any of the vehicles we had been interested in" during our ride in the lot. We stated we had to keep looking around because the colors that we saw didn't work and most of what was available was Limited edition not an SE or SEL. After walking outside, we took a walk through the opposite side of the lot to continue reviewing their inventory without a salesman and to talk among the family. After further discussion we decided to settle on one of the vehicles they had available a grey KONA. When we walk back inside Edwin advised the "$500 manager discount was off the table" I insisted that how could that be it had only been 10 Minutes. After we continued to talk he simply refused with a smile and then as I walked away he laughed at me with another manager. I felt disrespected and humiliated that a Doral Hyundai employee at his level instead of leading by example would be so careless but to laugh at a customer that he refused to honor a deal that had been presented 10 minutes prior. I asked for his name and business card and they continued to laugh and be disrespectful. Since I was ready to buy a car they don't realize they could've honored the $500 and inflated the MSRP of the vehicle and fooled me to believing I was getting the $500 and they still would have gotten the sale, but to refuse to honor a discount that was given 10 minutes prior and then be disrespectful about it at a managerial level is unacceptable and I firmly believe it should be called out because no customer should ever feel that way. After leaving Doral Hyundai I went to Kendall Hyundai and purchased KONA SE with Sales Advisor Milena Romero. We had a stress-free sale and was even catered to like we were at a 5 Star Restaurant; (Offered Coffee and Water, greeted by all employees, and a great comfortable lobby to sit and discuss with the family. During the sale Mark Diaz greeted us and congratulated us on the sale. We felt accepted at Kendall Hyundai. I even shared my feedback with some of the employees so they could understand that great customer service pays off and in this day of age you don't find much of it due to lack of employee's or unhappy salaries; but I tell you what the customer service and professionalism from all the employees at Kendall Hyundai was very well recognized and they should be grateful for it. Thank you Milena Romero and Mark Diaz for a wonderful experience at Kendall Hyundai and a great deal on our Hyundai Kona. Look forward to visiting you every time service is due. Wish I would've gone to Kendall of Hyundai first, but now I know better!

View More Reviews on DealerRater
Lazaro Camejo

Lazaro Camejo

Service Porter
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Fabian Cohen

Fabian Cohen

Internet Sales Manager/ Guest Experience Manager
Dealership Experience 2 years 9 months
Industry Experience 32 years 7 months
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Roberto De La Barca

Roberto De La Barca

Service Tech
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Raudel Fuentes

Raudel Fuentes

Shipping & Receiving
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Raul Fuentes

Raul Fuentes

Parts Driver
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Bernardo Gonzalez

Bernardo Gonzalez

Quick Lube Tech
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Humberto Hernandez Sieza

Humberto Hernandez Sieza

Service Advisor
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Ann Marie Jagdeo

Ann Marie Jagdeo

Accounting
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Yamil Massu

Yamil Massu

Sales Advisor
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Rafael Ortiz

Rafael Ortiz

Sales Advisor
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Joshua Pallo

Joshua Pallo

Service Advisor
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Ralph Perkins

Ralph Perkins

Vice President of Operations
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Rick Pinero

Rick Pinero

Parts Director
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Naibi Ramos

Naibi Ramos

Wholesale Parts Manager
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Luis Remiro

Luis Remiro

Parts Driver
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Jorge Rodriguez

Jorge Rodriguez

Inventory and Control Manager
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Yuliet Rojas

Yuliet Rojas

Accounting
Dealership Experience 11 years 10 months
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Manny Roman

Manny Roman

Parts Counter
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Ivette Ruiz

Ivette Ruiz

Comptroller
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Sayma Serpas

Sayma Serpas

Human Resources
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Debbie Woolf

Debbie Woolf

Office Administrator
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